Return & Refund Policy

At Velora Store, we strive to ensure that every purchase meets your expectations. If you are not fully satisfied with your order, you may request a return under the conditions outlined below.

Return Eligibility

Items can be returned within 30 days from the date of delivery.
To be eligible for a return, items must:

Be unused and in their original condition.
Include all original packaging and accessories.
Show no signs of wear, damage, or misuse.

Returns are not accepted for customized products, gift cards, clearance items, or products marked as non-returnable.

Return Process

Please contact our customer service at tavistammi8997@gmail.com to initiate a return. Customers are responsible for the cost of return shipping unless the item received was defective, damaged, or incorrect.

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Refunds

Approved refunds will be processed within 7-10 business days to the original payment method.
Shipping fees are non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us immediately at tavistammi8997@gmail.com so we can resolve the issue promptly.

Order Cancellations

Orders can be canceled within 12 hours of placing them before they enter our fulfillment process. Once an order has shipped, cancellation is no longer possible.