Shipping Policy

At Velora Store, we strive to process and deliver your orders in a timely and efficient manner.

Processing Time

Orders are typically processed within 2-4 business days after payment confirmation. Please note that processing times may be longer during holidays or periods of high order volume.

Shipping Time

Once your order has shipped, delivery typically takes 7-15 business days within the United States. Shipping fees are calculated and displayed at checkout based on your order details.

Order Cancellation

You may cancel your order within 12 hours of placing it. After this period, the order will be processed and shipped without cancellation.

Returns and Refunds

If you are not satisfied with your purchase, you may return it within 30 days of delivery. Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. Refunds are processed within 7-10 business days after we receive and inspect the returned item.

Tracking

Once your order is shipped, tracking information will be provided so you can monitor your shipment’s progress.

Delivery Delays and Customs

Delivery times are estimates and are not guaranteed. Unexpected delays may occur due to weather, customs inspections, or carrier operations. For international shipments, customs duties or taxes may apply and are determined by the destination country’s authorities.

If you have any questions about your order or shipping, please contact us at tavistammi8997@gmail.com.